24/7 Phone Support – What is 24/7 support?
24/7 support means customers can get help and find answers to questions as soon as they come up—24/7 and in real–time.

Benefits of 24/7 support

Delivering consistent customer support can help your organization in several key areas. Here are a few of the most impactful.

1. Giving your business a competitive edge
Not all businesses understand the importance of 24/7 support or have the resources to provide it. By offering round–the–clock assistance to your customers, you can differentiate yourself from competitors. Doing so demonstrates your commitment to customer satisfaction and can attract new clients who value exceptional service.

2. Providing support in local time zones

You may gain customers outside your local time zones as your business grows. Depending on location, a daytime message from them could reach your team after business hours. 24/7 support allows you to assist those consumers and ensure they receive timely support—regardless of location.

3. Offering support as a component of a premium product

24/7 support can be valuable to a premium product or service offering. By bundling it with your core offerings, you can increase the perceived value of your product and justify a higher price point. This strategy is common with mid to high–priced B2B services and can transform your support into a profit center.

4. Meeting customer expectations in a digital–first world

In today’s digital–first world, customers demand instant service day and night. By offering 24/7 support, you can meet these expectations, build customer loyalty, reduce churn, and improve your overall reputation.